Privacy policy

Last updated: 8 November 2026

Who we are

Virssaa (ورثہ) is an online shawl brand based in Lahore, Pakistan. We run virssaa.com and sell only within Pakistan. For anything about your information, message us on WhatsApp at +92 311 4891489 or email info@virssaa.com. We are available 24/7.

What we collect

When you order: your name, phone number, delivery address, email address (if you give one), what you ordered, the amount and the way you chose to pay.
When you message us on WhatsApp, by email or through the contact form: what you write and any photos you send, for example of your parcel.
If you need a refund on an order you paid in cash: the account title and IBAN or mobile-wallet number you give us. We use them only to send that refund.
If you pay by bank transfer: the screenshot of your payment receipt that you send us.
When you sign up for news: your email address.
When you browse: basic technical information such as your device, browser, the pages you visit and your approximate location, collected through cookies and your internet connection.

How we use it

To confirm your order on WhatsApp, then pack it, deliver it and keep you updated.
To answer your questions and handle complaints, exchanges and refunds.
To prevent fraud and keep the store safe. For example, if someone refuses a cash-on-delivery parcel, we send later orders to that phone number only after payment in advance by bank transfer.
To keep the sales and tax records the law requires.
To send you news about Virssaa, only if you chose to receive it.
To see how people use the store overall, so we can improve it.
To measure our ads on Facebook, Instagram and TikTok, and to show them (see Cookies).

Cookies

Our website uses cookies to keep your cart, remember your settings and see how the site is used overall. You can block or delete cookies in your browser settings, but the cart and checkout need some of them to work.

To see how people use the site, we use Google Analytics. It uses cookies to record things like the pages you visit, your device and whether you place an order. You can opt out with Google's browser add-on at tools.google.com/dlpage/gaoptout.

We use tools from Meta (Facebook and Instagram) and TikTok to measure and show our ads. These tools place cookies, pixels and similar technology on our website. Through them, we, Meta and TikTok may collect or receive information about your visit, such as the pages you view and whether you place an order. Meta and TikTok also collect information elsewhere online, and may use it to measure ads and to choose which ads you see.

You can limit this. Change the ad settings in your Facebook, Instagram or TikTok account, block or delete cookies in your browser, or opt out at aboutads.info/choices or youronlinechoices.eu.

Who sees it

We share your details only with the people who help us complete your order: the company that runs our online store and checkout, our courier (your name, phone number, address and the amount to collect), and the bank or mobile wallet that sends any refund. To message you about your order, we give your name, phone number, address and order details to WhatsApp (owned by Meta) and to the company that runs our messaging software. We also share your details with government bodies when the law requires it. We never sell your information.

How long we keep it

We keep order and payment records for as long as tax law requires. We delete messages once we no longer need them to help you.

Seeing or deleting your information

Message us on WhatsApp or by email to see the details we hold about you, correct them, or ask us to delete them. We reply within 7 days. We must keep some order records for tax even after you ask. To stop news emails, use the unsubscribe link in any of them.