Terms of service

Last updated: 2 November 2026

In short

Prices are in Pakistani rupees, and you see the full amount before you order. Delivery is free on every order, and you can pay in advance via bank transfer and save Rs 200 per shawl.
Our photos show the real shawl.
If your shawl arrives damaged, wrong or not as described, tell us within 3 days of delivery. We replace or refund a damaged shawl, exchange one that is wrong or not as described, and pay the delivery.
Changed your mind? You can exchange an unused shawl within 3 days of delivery, in its unopened packaging, at your cost.
We reply to every complaint within 7 days.

About these terms

These terms apply when you use virssaa.com or buy from Virssaa (ورثہ), an online shawl brand based in Lahore, Pakistan. By placing an order, you accept these terms and our Privacy Policy. Accepting them online is as valid as signing them.

Products and photos

Each product page describes the shawl: its fabric, size, weight and care.
Our photos are of the real shawl.
Screens show colour a little differently from daylight. If you are unsure about a shade, message us before ordering and we will send you another photo.
We only describe a shawl as handmade, handwoven, pure wool or pure pashmina when that is true and written on its product page.

Prices

Prices are in Pakistani rupees (PKR). Delivery is free on every order. You see the full total before you place your order.
The listed price is the cash-on-delivery price. You can pay in advance via bank transfer and save Rs 200 per shawl. There is never an extra charge for cash on delivery.
If a price or description is obviously wrong (for example, a missing digit) and we notice before dispatch, we will contact you. You can continue at the correct price or cancel and receive a full refund of anything you paid.

Orders

After you order, you receive an "Order received" message by email or WhatsApp.
That message shows the date, the items, quantities, prices, and our business name and address. Keep it as your receipt.
We confirm every order on WhatsApp within 12 hours. We accept your order when we confirm it or when we dispatch it, whichever comes first.
If we cannot confirm an order within 48 hours, we cancel it.
We may cancel an order if the item is unavailable or we cannot deliver to your address. We may also cancel if a price was obviously wrong or we cannot confirm your details. If you have paid, we refund the full amount by the method you used.

Payment

Checkout offers cash on delivery. When we confirm your order on WhatsApp, you can pay in advance via bank transfer instead and save Rs 200 per shawl. We update your order total once we have checked your payment.
If you choose cash on delivery, you pay the courier when your parcel arrives, with no extra charge. We never ask for any advance payment on a cash-on-delivery order.
If you switch to bank transfer, please pay within 24 hours. Use your order number as the payment reference, then send us a screenshot of your payment receipt on WhatsApp. If we don't receive your payment within 24 hours, your order stays cash on delivery at its original total.
Please accept parcels you have ordered. If you refuse a cash-on-delivery parcel, any later order from that phone number must be paid in advance by bank transfer before we send it. If it is not paid within 24 hours, we cancel it.

Delivery

We dispatch from Lahore and deliver anywhere in Pakistan. We do not ship outside Pakistan.
Delivery is free. Delivery usually takes 5–7 working days after we confirm your order. See our Shipping Policy.
When your parcel arrives, check that it is sealed. If it looks opened or damaged, take photos and tell us.

Damaged, wrong or not as described

Tell us within 3 days of delivery, on WhatsApp or by email, with your order number, what is wrong, and photos of the item and its packaging.
Please do not send anything back until we confirm how.
Damaged or faulty: we replace it (subject to stock) or refund the full amount you paid for it, as you prefer.
Wrong colour, wrong item or not as described: we exchange it for the right one; we do not refund it.
In all these cases we pay the delivery both ways.
Refunds go back by the method you used. For orders paid in cash, we send the refund to a bank account or mobile wallet you give us. We send every refund within 7 working days of approving it.

Exchanges and returns

If you change your mind, you can exchange an unused shawl in unopened packaging within 3 days of delivery. You pay the delivery both ways, and we do not refund a change of mind.
If the new shawl costs more, you pay the difference; if it costs less, we refund the difference.
We cannot exchange or return items that have been used, washed or altered.
Full details: our Refund and Exchange Policy.

Complaints

Message us on WhatsApp at +92 311 4891489 or email info@virssaa.com. We reply to every complaint within 7 days.

Using the site

Do not misuse the site, try to break its security, or place orders with false information.
The Virssaa name, logo, photos and text belong to Virssaa. Please do not copy or use them without our written permission.

Our responsibility

We are responsible for delivering what you ordered, as described.
We are not responsible for delays caused by events outside our reasonable control, such as floods, strikes, road closures or courier network outages. If this happens, we will tell you. If your order is more than 7 days past its expected delivery date, you can cancel it for a full refund.
Nothing in these terms limits the rights you have under the law.

Law and disputes

These terms are governed by the laws of Pakistan. If something goes wrong, please talk to us first. Most problems can be solved directly.

General

If one part of these terms cannot be applied, the rest still does. If we let something pass once, the rule still applies next time.

Changes to these terms

We may update these terms by posting a new version here and changing the date at the top. Orders already placed keep the terms that applied when they were placed.