Refund policy

Last updated: 25 October 2026

Damaged, wrong or not as described

• Tell us within 3 days of delivery, on WhatsApp or by email, with your order number, what is wrong, and photos of the item and its packaging.
• Please do not send anything back until we confirm how.
• Damaged or faulty: we replace it (subject to stock) or refund the full amount you paid for it, as you prefer.
• Wrong colour, wrong item or not as described: we exchange it for the right one; we do not refund it.
• In all these cases we pay the delivery both ways.

Changed your mind

• You can exchange an unused shawl in unopened packaging within 3 days of delivery. You pay the delivery both ways, and we do not refund a change of mind.
• If the new shawl costs more, you pay the difference; if it costs less, we refund the difference.
• We cannot exchange or return items that have been used, washed or altered.

Refunds

Refunds go back by the method you used. For orders paid in cash, we send the refund to a bank account or mobile wallet you give us. We send every refund within 7 working days of approving it.

Contact

WhatsApp +92 311 4891489 · info@virssaa.com · Available 24/7 · Virssaa, Lahore, Pakistan. We reply to every request within 7 days.